Inside Dhaka:

• We provide fast and reliable shipping services within Dhaka, ensuring doorstep delivery of your items.
• Your order is typically delivered within 1-2 business days from the date of confirmation.
• Payment methods: Cash on delivery, bKash/Nagad

Outside Dhaka:

• For customers outside Dhaka, we offer efficient shipping services, including doorstep delivery & pickup from courier offices.
• Orders are expected to arrive within 2-4 business days from confirmation.
• Payment methods: Cash on delivery, bKash/Nagad, Depending on the order value or other circumstances, partial or full advance payment may be required. Our team will contact you for clarification if necessary.

Operational Time

• Orders placed before 02.00 PM – (Bangladesh Standard Time) will be dispatched the same day, otherwise, within the next business day.
• Our warehouse operates on Saturday – Thursday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

• For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Delivery Time Exceeded

• If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Parcels Damaged In Transit

• If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Cancellations

• If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Customer service

• For all customer service enquiries, please contact: +8801685934113 (What’s Apps)

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